The full route
Five stops. One direction.
Customer support, then US trucking operations, then the product side of logistics software. Each stop added a layer of how freight actually moves — and what the people moving it need from their tools.
Résumé (PDF) ↗
Oct 2024 – Present, Patiala
Product Owner, TMS
Waris Infotech, founding team
- Formed the founding four-person product team by recruiting three developers with logistics software experience.
- Translate carrier operations into requirements in weekly sessions with the owner and the lead developer.
- Design the application's screens with AI-assisted mockups, as the team has no dedicated designer, and build some frontend screens myself against the backend APIs, with code reviewed by the frontend developer.
- Test each feature against the agreed behaviour, keep the owner updated, and turn feedback and bug reports from the carrier using the app into the next round of work.
- Set up and run the office: facilities, IT assets, attendance and leave.
Sep 2023 – Sep 2024, Patiala
Dispatch Team Lead
AlphaOne Logistics
- Assigned the daily work for the team supporting Mann Trans Inc. and resolved operational issues and team queries.
- Interviewed candidates and trained new team members on their responsibilities and daily processes.
- Helped establish a new Patiala office, from finding the premises to preparing the space for operations.
Nov 2022 – Aug 2023, Patiala
Dispatch Executive
Quality Enterprise
- Managed customer email communication for FBT Inc., Laut Transportation Inc. and Harrison Transportation Inc., answering shipment queries and sending load-status updates.
- Coordinated with the tracking and dispatch teams to keep driver and load information current and accurate.
Feb – Nov 2022, full-time
Dispatch Executive
Sigea Solutions
- Tracked and traced US long-haul loads, primarily for Freon Logistics in Bakersfield, California, with additional tracking for LDH Xpress Inc. and Quad Trans Inc.
- Took on additional dispatch responsibilities alongside tracking.
Feb – Sep 2021
Customer Executive
Teleperformance
- Handled customer support — my first role working directly with customers.
Company names identify past employers and the carriers I supported. They do not imply endorsement.
Case studies from the TMS at Waris Infotech
How the product gets made.
The TMS is private, so these are written without screens or customer data.
Designing without a designer
- The situation
- A four-person team with no designer. Features were built from verbal descriptions, then reworked once people saw them.
- What I did
- I drew on my years on the dispatch floor to explain how trackers and dispatchers actually work. With AI-assisted tools I turn those discussions into mockups before code is written, and I build some of the screens myself from those mockups, using APIs from the backend developer and with my code reviewed by the frontend developer.
- What changed
- Design discussions start from a concrete screen instead of a description, and the frontend developer can start from working code.
Closing the loop with a live carrier
- The situation
- The owner is based in the US and has 30 to 60 minutes a week for the product. His carrier company uses the application live.
- What I do
- In the weekly session with the owner and the lead developer we decide what to build. I then test each finished feature against what we agreed, report the changes back, and collect feedback and bug reports from the carrier's team.
- Why it works
- The people using the product do the job I used to do, so I can tell a cosmetic request from one that costs a dispatcher time on every load.
Building the team from zero
- The situation
- The TMS project began with no team and no office.
- What I did
- I built the team: three developers with logistics software experience joined. Then I set up the office, and I still run it.
- The result
- A team with logistics exposure from day one, which made it far easier to explain how the product should work.
Projects
Built on my own time.
Backend learning project
Event Management System
A backend for event organisers and attendees: REST APIs for authentication, role-based access, attendee registration and ticketing, with relational data models, migrations, validation, error handling and logging.
TypeScript, Express, TypeORM, PostgreSQL, JWT
View the code on GitHub ↗
In progress
Trucking operations concepts
Original screens for problems I know from the dispatch floor, designed and built by me with made-up data — design work you can click through, with no NDA in the way.
Design and frontend
Skills & education
What I bring.
Product & design
- Turning operations into requirements
- Screen design with AI-assisted mockups
- Building frontend screens from my designs
- Feature testing against requirements
- Owner updates and user feedback loops
US trucking operations
- OTR tracking and tracing
- Customer and load-status communication
- Dispatch team leadership
- Hiring and training
- Setting up and running an office
Education
- Bachelor of Business Administration
Multani Mal Modi College, Patiala, 2021 - Higher Secondary, PCM
Veer Haqiqat Rai M. Sen. Sec. School, 2018